“How to Get Inside your Client’s Head”

 

What makes a man tick?

One of the most frustrating aspects of being a writer, marketer or contractor, is not knowing what your client is thinking.  I am not talking about being a mind-reader.  I am talking about the most essential part of working with a client—getting to the root of what they want done. 

We are called in to fix a problem or improve a situation for our client.  As a business copywriter, it’s my job to express my client’s ideas in a way that boosts that business, sells a product or otherwise makes my client’s company stand out from the crowd.  Too often the client has difficulty explaining exactly what he (or she) wants.  He may have a vague idea or may want to imitate what another company is doing, but not realize that it doesn’t quite fit the needs of his own business.  The result is a lot of back and forth, wasted time and frustration on both our parts. This is true whether you are a contractor, investor, marketer or any kind of business offering a service.  

The problem is that you need to, as they say, “get inside the head” of your client in order to fully comprehend his hopes for the project, his expectations of you, and for you to be able to explain what you can and cannot do for him.

As you may have guessed, hypnosis is out, as well as brain surgery.  So, how DO you get inside your client’s head to understand his goals and objectives? 

Here are some tried and true suggestions:

  1. Ask probing questions.  Make up a list of questions that you will ask your client to help him clearly express what he is hoping to accomplish.  You can do this with a brief written survey.  After he (preferably with his team) fills it out, go through it with him to sharpen the focus of his ideas.
  2. Hold a brainstorming session with the client and his key decision-makers, complete with white board for writing ideas down.  The goal is to start with words and phrases that describe what they want to accomplish with this project and then narrow it down by ranking or discarding the ideas that are too broad or distracting.  Once your client has a clear picture of what this project is supposed to achieve for the company, you can start suggesting strategies from your perspective and expertise as to how you can help him get there.
  3. Do a Power Point presentation that shows different solutions and how well they work in specific situations.  As the client watches, he will figure out for himself which models match his company best and will be ready to discuss exploring those routes.
  4. Case Studies are powerful tools for motivating clients to make the right decisions.  If you know of any business owners who have made the types of errors that your client is about to make (or has made), see if you can bring them in to share their experiences in person.   Hearing it from the horse’s mouth will prompt most business owners to want to avoid the mistakes they are hearing and seek a better solution.   If no one is available, do a little research online and find businesses that were where your client is now.  Join a business or marketing forum or chat room and post questions.  Then use the responses that you get as mini-case studies with your client.

Once you have narrowed down the goals and expectations for the project, you can more easily see what you need to do next to get the project moving.  By urging your client to verbalize both his objectives and his expectations of you, your job has become a lot easier:  Now you can do what you were hired to do, your client will be able to envision how the project will go, and you will have a good shot at completing the job to his satisfaction.

How to Be Effective at Your Next Networking Event

If you just finished reading my article, “Making Networking ‘Work’ for You,” you know that business networking events get their inspiration from the kinds of nets used by fishermen.  The way a fish net functions gives us insight into how to make networking work for our company.

ID-10046884Photo Credit: www.theasbc.org

When you attend a local networking event, the approach you take when interacting with other business reps will significantly affect what you get out of the event.  Pushing your company’s product or service is exactly the wrong approach.  Rather, as you zigzag your way through the room, introducing yourself and your company, concentrate on isolating the priorities of these participants to see how well they match up with your own.

What is the best approach to take when networking?  Be strategic.

  1. Arrive early and select your first few potential networking partners before the room gets too crowded.
  2. Walk over to one of them and ask an open-ended question like, “So, what brings you here today?”
  3. Keep the conversation going by asking questions about what the company does and the rep’s own specialty and background.
  4. Answer their questions about yourself and your company without elaborating, which eats up precious time.  Your goal is to efficiently find out as much as possible about each business while sharing details about your company that might spark their interest in building a relationship.  Then politely break away and move on to your next target.
  5. Find common ground.  See where you can relate to what this person/company does.  You are trying to find connections that will help BOTH of your companies.
  6. Exchange business cards, and let him or her know how much you enjoyed talking.  Ask if the rep knows of any companies that they work with that could use your services and request a referral.
  7. Look around and locate another of your pre-selected networking partners.  Don’t be intimidated by the fact that this person is talking with other people.  Just walk over and join yourself to the group.
  8. Join in the conversation by listening first and inserting a comment and/or introducing yourself at an appropriate time.
  9. Aim to eventually talk at least briefly with every participant.  The very last person you network with may end up becoming an ideal connection, so don’t lose your enthusiasm and momentum before the event is over.
  10. Don’t forget to follow up.  As soon as you leave the event, scan the business cards you collected into your phone, tablet or computer and set up a file so that you can contact these businesses fairly soon.  Prioritize them by how well they fit with your company’s needs and objectives. Jot down as much as you can remember about your conversations with each rep so that, when you talk to them again, you can pick up the conversation where you left off.  When you email or call, let them know how much you enjoyed meeting them, ask them what they felt they got out of the event, and see if you can get an appointment to keep building the relationship.

When you view networking through the perspective of how a net functions, this unique approach makes sense.  These events are not designed to trap a group of people in one room so that you can hard sell your product or service to them.  Instead, like a net, which separates fish from their environment and gathers them together, networking takes people out of their individual work environments and brings them together in an equalizing setting.  Moreover, it gives them a shared purpose—to start building relationships with each other.

Just as what affects one portion of a net affects the entire net to some degree, the connections made here enable participants to choose to become trusting and loyal support systems for each other.  This way, their businesses all have a better chance at thriving.

How can you be effective at your next networking experience?  Search for networking events in your target market areas.  Use the same approach in building business relationships as you would in making friends—in other words, look for common interests and passions.  Come up with creative ways to be supportive of their business objectives, and they will respond in kind.

As you honestly connect with these companies, they will see the value of having an ongoing relationship with your business—and with you.  Networking often opens the doors for new customers, new vendors, and qualified referrals.  Moreover, as both of your companies interact over time, you can each be there for the other to give a helping hand when needed.

 

Jinni Bradfield is a freelance business ghostwriter whose background in both education and advertising sales enables her to showcase a company’s mission, products and services, enhancing customer appeal. Over the past five years, she has written ad copy, articles, blogs and books for more than 100 happy clients. 

Explore the option of having your projects and marketing ghostwritten by clicking on the tabs at the top of the page.  


 

Making Networking “Work” for You

Photo Credit: www.roberthalf.com

Does participating in networking events work for your business, or does it seem like a big waste of time?

Most of us recognize that networking is considered a key component of any successful business.  Business reps who regularly network claim that this tool is a great way to boost their company’s exposure and potential profits.  So, how do you make it “work” for you?

The concept of “networking” adapts the purpose of nets used in the fishing trade to the business world.

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Photo Credit: www.FreeDigitalPhotos.net/Stroonn

 

 

 

By observing how a fish net functions, we can draw some surprising parallels that can benefit companies of all sizes—maybe even yours….

Except for the materials with which they are constructed, today’s fish nets are basically unchanged from those used for centuries on the seas.  Modern fish nets are comprised of multiple pieces of rope or threads, usually a nylon or strong composite material, knotted together into a device that can snag fish, clams, etc., while allowing water and debris to flow out.  Thinking of networking as a kind of net and noting how nets function will enable us to make these events work for our own company:

  • A shared purpose.  The net’s ropes and knots share a common purpose–to catch fish; similarly, the shared purpose of the various components of networking is to “snag” the attention of other businesses and to begin forming mutually beneficial relationships with them.
  • Lots of moving parts.  Just as a fish net is made up of numerous pieces of rope that form a flexible, interactive membrane, networking is comprised of numerous individuals and businesses that interact within a relaxed social setting.
  • The moving parts are connected.  The pieces of rope in a net are tied together for mutual support.  In a similar way, during networking events, business reps find ways to connect with each other that will boost the bottom line for both companies.
  • This device acts like a sieve.  Just as the fish remain in the net after the debris flows out, networking enables you to collect company contacts that meet your specific criteria while those that don’t move on to interact with other reps.
  • What affects one part affects the parts around it.  Have you ever noticed that when one part of a net has a heavy load, the rest of the net stretches to accommodate it?  In the same way, once businesses connect with other companies through networking and become long-term support systems for each other, they are willing to go out of their way to help their networking partners succeed.

By understanding how networking is meant to function, you can make it work for your own company.  The objectives of networking are to initiate relationships with other businesses through casual conversation by:  asking the reps about their business, seeking common priorities, and getting contact information and referrals.  The company you happen to be talking with may not be a perfect fit, but that rep may know of a colleague or vendor that might be very interested in what your company offers.  Get that referral.

In essence, you are taking the first step in building a mutually-beneficial support system for your company.  Your business may need some of the products or services that a company you connect with provides.  In return, your purchase of those resources boosts their profits.  As both companies come to trust and rely on each other, you will be able to find more even ways to benefit both businesses, such as discounts and customer referrals.

You will notice that networking is not a forum for direct sales or marketing.  Networking is an indirect way of promoting your business.  Participants that try to push their products and services onto other reps soon realize that no one wants to talk to them.  Being pushy backfires.

This does not mean that selling and marketing never occur at these networking events.  It just means that these efforts take a back seat to relationship-building.  As you connect with businesses and discover practical ways to build relationships with them, you will pave the way for sales down the road.

For more specifics on making Networking work for you, read our follow-up article:  “How to Be Effective at Your Next Networking Event.”  See the post on the sidebar.

Jinni Bradfield is a freelance business ghostwriter whose background in both education and advertising sales enables her to showcase a company’s mission, products and services, enhancing customer appeal. Over the past five years, she has written ad copy, articles, blogs and books for more than 100 happy clients. 

Explore the option of having your projects and marketing ghostwritten by clicking on the tabs at the top of this page.